Digital divide in disasters: investigating spatial and socioeconomic disparities in internet service disruptions during extreme weather events

Abstract

The resilience of internet service is crucial for ensuring consistent communication, facilitating emergency response in digitally-dependent society. Due to empirical data constraints, there has been limited research on internet service disruptions during extreme weather events. To bridge this gap, this study utilizes observational datasets on internet performance to quantitatively assess extent of internet disruption during two recent extreme weather events. Taking Harris County in United States as study region, we jointly analyzed the hazard severity and the associated internet disruptions in two extreme weather events. The results show that hazard events significantly impacted regional internet connectivity. There exists a pronounced temporal synchronicity between magnitude of disruption and hazard severity: as severity of hazards intensifies, internet disruptions correspondingly escalate, and eventually return to baseline levels post-event. Spatial analyses show internet service disruptions can happen even in areas not directly impacted by hazards, demonstrating that repercussions of hazards extend beyond immediate area of impact. This interplay of temporal synchronization and spatial variance underscores complex relationships between hazard severity and Internet disruption. Socio-demographic analysis suggests vulnerable communities, already grappling with myriad challenges, face exacerbated service disruptions during hazard events, emphasizing the need for prioritized disaster mitigation strategiesfor improving the resilience of internet services. To the best of our knowledge, this research is among the first studies to examine the Internet disruptions during hazardous events using a quantitative observational dataset. Insights obtained hold significant implications for city administrators, guiding them towards more resilient and equitable infrastructure planning.